Frequently Asked Questions

FAQs

Frequently Asked Questions

  • How long does the IKONO experience last?

    The journey in IKONO does not have a predefined duration. On average, visitors take between 45 minutes and 1 hour to explore all the environments and interact with the installations featured.

  • Do I need to bring something with me?

    No, the only requirement in IKONO is to have fun!

  • Is the IKONO experience suitable for all ages?

    The IKONO experience is designed for everyone: children, young people, adults, and families! However, children under 14 years old must be accompanied by an adult.

  • Is it possible to access with strollers?

    No, unfortunately it is not possible to access the experience with strollers.

  • Can I take photos and videos during the experience?

    Certainly! Feel free to take photos and videos during the IKONO experience and remember to share them by tagging our social channels! However, make sure not to disturb other visitors and refrain from recording their faces without their explicit consent. Access to the experience with flash, external lights, or tripods is not permitted.

  • Are animals allowed in IKONO?

    We are sorry, but it is not possible to access with animals. Only certified service, support, or assistance dogs are allowed.

  • How can I get to you?

    To find the best route to reach your favorite IKONO, we suggest you perform a search on Google Maps.

    Here are the locations: IKONO Madrid, IKONO Roma, IKONO Barcelona, IKONO Budapest.

  • Is it possible to park near the IKONO venues?

    The IKONO venues do not have reserved parking. We suggest you to check the availability of parking nearby.

  • Does IKONO have air conditioning and heating?

    Certainly! All the IKONO have air conditioning and heating.

  • Can I recover my items lost in IKONO?

    To recover lost items, contact the IKONO you visited. Our staff will try to locate your item and, if successful, will contact you immediately to arrange for its pickup.

  • Can I enjoy the experience leaving my luggage safe?

    Certainly! Ask our staff, we will safely store your luggage for the duration of your visit, free of charge (subject to availability).

  • Is IKONO permanent?

    Yes, all IKONO experiences are permanent

  • Do you have closing days?

    The IKONO venues are open every day, including holidays, unless otherwise communicated.

  • What are the opening hours?

    IKONO Madrid: Sunday to Thursday (10:00-22:00). Friday (10:00-23:00). Saturday (10:00-23:30).

    IKONO Rome: Monday to Friday (10:00-21:00). Saturday to Sunday (10:00-22:00).

    IKONO Barcelona: Sunday to Thursday (11:00-22:00). Friday to Saturday (11:00-23:00).

    IKONO Budapest: Monday to Thursday (10:00-21:00). Friday and Saturday (10:00-22:00). Sunday (10:00-21:00).

    Last addmission 1 hour before closing time.

  • Can I purchase a gift card with open date?

    Yes, IKONO is a wonderful gift! It's possible to purchase gift tickets with an open date by selecting 'Is this a gift?' during the purchase process.

  • Where can I buy tickets?

    Tickets for IKONO can be purchased on our website or directly at the ticket office at arrival. We give priority to visitors with a reservation: buy your tickets now not to miss the opportunity to experience IKONO. We apologize, but we do not accept phone reservations.

  • Can I change the visit date or time?

    Changes can only be made for health reasons, which must be communicated at least 48 hours in advance by writing to the IKONO you booked.

  • Do groups enjoy discounts?

    Yes, discounts are available for groups of more than 15 people and for school visits. To book, send an email to ciao@ikonoroma.com, hola@ikonomadrid.com, hola@ikonobarcelona.com, szia@ikonobudapest.com.

  • I have a problem with my ticket, what can I do?

    For assistance with tickets and reservations, please contact:

    Roma (ciao@ikonoroma.com), Madrid (hola@ikonomadrid.com), Barcelona (hola@ikonobarcelona.com), Budapest (szia@ikonobudapest.com).

    Our staff will assist you as soon as possible.

  • While booking I can't select day and time. What should I do?

    If you are unable to select a day or time, it means that the tickets are sold out. We invite you to choose another day and/or time.


  • Do I have to print my ticket?

    No, it's not necessary. Once you arrive at the museum, show the QR code on the digital ticket to our staff

  • Is booking mandatory?

    No, it is not mandatory, but it is strongly recommended to ensure your entry into IKONO, especially during weekends and holidays.

  • Can I ask for a refund of the ticket if I don't use it?

    Sorry, the tickets are non-refundable. Please contact us for further information.

  • What happens if I arrive late?

    It is advisable to arrive a few minutes before the time indicated on the ticket to facilitate access for all visitors. In case of a delay of more than 10 minutes, we may not be able to guarantee access, and you may have to wait for the next available slot.

  • I can't find my ticket, what can I do?

    In case you have lost your ticket, you just need to contact the IKONO you visited, providing your name, surname, email, and booking date. Our staff will send you a copy of the ticket via email as soon as possible.

  • What payment methods do you accept?

    Online, it is possible to make purchases using Visa and Mastercard credit or prepaid cards. On-site, you can also pay in cash.

  • Is it possible to organize private events?

    Certainly, contact IKONO Roma, IKONO Madrid, IKONO Barcelona or IKONO Budapest via email. The dedicated events team will get back to you as soon as possible.


  • Is it possible to produce photo-video material for commercial purposes?

    The production of photos and videos for commercial purposes within IKONO locations is prohibited during opening hours unless expressly authorized in writing by the IKONO management. If you wish to carry out a production at IKONO, please contact the team in Rome, Madrid, Barcelona, or Budapest.

  • Can I create social media content for IKONO?

    Sure! We are always looking for creative, unique, and passionate individuals who are willing to share their IKONO experience on their social media. For more information, contact your favorite IKONO.

  • Is it possible to establish partnerships with IKONO?

    Certainly, we always evaluate new partnerships! Contact IKONO Roma, IKONO Madrid, IKONO Barcelona, or IKONO Budapest via email. The dedicated partnership team will get back to you as soon as possible.