FAQS

No, the only requirement in IKONO is to have fun!

The IKONO experience is designed for everyone: children, young people, adults, and families! However, children under 14 years old must be accompanied by an adult.

No, unfortunately it is not possible to access the experience with strollers.

Certainly! Feel free to take photos and videos during the IKONO experience and remember to share them by tagging our social channels! However, make sure not to disturb other visitors and refrain from recording their faces without their explicit consent. Access to the experience with flash, external lights, or tripods is not permitted.

We are sorry, but it is not possible to access with animals. Only certified service, support, or assistance dogs are allowed.

To find the best route to reach your favorite IKONO, we suggest you perform a search on Google Maps.

Here are the locations: IKONO Madrid, IKONO Roma, IKONO Barcelona, IKONO Budapest, IKONO Vienna, IKONO Copenhagen, IKONO Berlin.

The IKONO venues do not have reserved parking. We suggest you to check the availability of parking nearby.

Certainly! All the IKONO have air conditioning and heating.

To recover lost items, contact the IKONO you visited. Our staff will try to locate your item and, if successful, will contact you immediately to arrange for its pickup.

Certainly! Ask our staff, we will safely store your luggage for the duration of your visit, free of charge (subject to availability).

Yes, all IKONO experiences are permanent.

If you are experiencing any issues with the website's functionality, please send us an email to it@ikono.global, and we will try to resolve it as soon as possible.

To request an invoice, please send us an email to customerinvoices@ikono.global, and we will answer as soon as possible.

We will need the following information:

• Tax name
• CIF/NIF/NIE/VAT number
• Address
• Email to send the invoice to
• Reservation ticket

Yes, you can buy your tickets directly at the venue on the day of your visit or reserve them at the box office for another day. We are working on making it possible to purchase them through our website using the Bono Cultural, but this option is not yet available.

Yes, you can buy as many tickets as you want, as long as you show your ID at the entrance when purchasing the tickets.

Unfortunately, we cannot split the payments, so you would need to pay the full amount of the tickets in cash or by card.

The IKONO venues are open every day, including holidays, unless otherwise communicated.

IKONO Madrid: Monday to Sunday (10:00-22:00).

IKONO Rome: Monday to Sunday (10:00-21:00).

IKONO Barcelona: Sunday to Thursday (10:00-21:00). Friday to Saturday (10:00-22:00).

IKONO Budapest: Monday to Thursday (10:00-21:00). Friday and Saturday (10:00-22:00). Sunday (10:00-21:00).

IKONO Vienna: Monday to Thursday (10:00-20:00). Friday to Sunday (9:30-20:30).

IKONO Copenhagen: Monday to Thursday (10:00-20:00). Friday to Sunday (09:00-20:30).

IKONO Berlin: Monday to Thursday 10:00-22:00. Friday and Saturday 09:30-22:30. Sunday 09:30-22:00.

Last admission 1 hour before closing time.

Yes, IKONO is a wonderful gift! It's possible to purchase gift tickets with an open date by selecting 'Is this a gift?' during the purchase process.

Tickets for IKONO can be purchased on our website or directly at the ticket office at arrival. We give priority to visitors with a reservation: buy your tickets now not to miss the opportunity to experience IKONO. We apologize, but we do not accept phone reservations.

Changes can only be made for health reasons, which must be communicated at least 48 hours in advance by writing to the IKONO you booked.

Yes, discounted tickets are available for groups. Visit your preferred location page to learn more.

For assistance with tickets and reservations, please contact:

Roma (roma@ikono.global), Madrid (madrid@ikono.global), Barcelona (barcelona@ikono.global), Budapest (budapest@ikono.global), Vienna (vienna@ikono.global), Copenhagen (copenhagen@ikono.global), Berlin (berlin@ikono.global).

Our staff will assist you as soon as possible.

If you are unable to select a day or time, it means that the tickets are sold out. We invite you to choose another day and/or time.

No, it's not necessary. Once you arrive at the museum, show the QR code on the digital ticket to our staff

No, it is not mandatory, but it is strongly recommended to ensure your entry into IKONO, especially during weekends and holidays.

Sorry, the tickets are non-refundable. Please contact us for further information.

It is advisable to arrive a few minutes before the time indicated on the ticket to facilitate access for all visitors. In case of a delay of more than 10 minutes, we may not be able to guarantee access, and you may have to wait for the next available slot.

In case you have lost your ticket, you just need to contact the IKONO you visited, providing your name, surname, email, and booking date. Our staff will send you a copy of the ticket via email as soon as possible.

Online, it is possible to make purchases using Visa and Mastercard credit or prepaid cards, Google Pay and Apple Pay. On-site, you can also pay in cash. In Budapest you can use SZÉP card as well to pay on-site.

Certainly, contact IKONO Roma, IKONO Madrid, IKONO Barcelona, IKONO Budapest, IKONO Vienna, IKONO Copenhagen or IKONO Berlin via email. The dedicated events team will get back to you as soon as possible.

The production of photos and videos for commercial purposes within IKONO locations is prohibited during opening hours unless expressly authorized in writing by the IKONO management. If you wish to carry out a production at IKONO, please contact the team in Rome, Madrid, Barcelona, Budapest, Vienna, Copenhagen or Berlin.

Sure! We are always looking for creative, unique, and passionate individuals who are willing to share their IKONO experience on their social media. For more information, contact your favorite IKONO.

Certainly, we always evaluate new partnerships! Contact IKONO Roma, IKONO Madrid, IKONO Barcelona, IKONO Budapest, IKONO Vienna, IKONO Copenhagen or IKONO Berlin via email. The dedicated partnership team will get back to you as soon as possible.