Terms and Conditions

The Visitor agrees to the following during his/her stay inside IKONO Madrid, Roma, Barcelona, Vienna, Copenhagen, Budapest or Berlin (hereinafter, 'IKONO').

  • During the stay in the facilities of IKONO, the Visitor must comply with the rules relating to public order, morality and good customs, and those applicable to the rules of civility related to the nature of the activity being visited. 
  • The Visitor is obliged to follow at all times the instructions given by IKONO staff. If, in the reasonable discretion of an IKONO staff member, who must be clearly recognizable as such, the Visitor in any way acts in violation of these rules, instructions, or directions, such Visitor may be denied access to other IKONO facilities or rooms, without the Visitor being entitled to reimbursement of ticket fees or any other costs. A Visitor who purchases tickets for IKONO, for others, undertakes to make such Visitors aware of and require them to also comply with the obligations set forth in these Conditions.
  • Parents and/or caregivers of minors shall at all times be responsible for their behavior.
  • The Visitor allows IKONO to allow photo and/or video reports to be taken inside. This material may be used for advertising purposes on the website, different social media channels, brochures and other forms of expression of IKONO. By accepting these Terms, the Visitor declares to agree to the publication of this material. In the event that you wish to make other types of photo and/or video reports intended for other advertising use, you should contact madrid@ikono.global and arrange an appointment for the same.
  • IKONO allows the reproduction of the images, interactives and audiovisual material of this website, as long as the contrary is not indicated, and its integrity is respected, making reference at all times in its publication that the place of the realization of the photo and/or video is in IKONO.
  • IKONO is not responsible for objects lost on the premises during the Visitor's stay. In the event that the Visitor loses any object, he/she may send an e-mail to madrid@ikono.global with the characteristics of the lost object and IKONO's manager will contact him/her in the event that he/she is on the premises.

In compliance with the corresponding regulations regarding the processing of personal data and the free circulation of such data, by providing us with your data, the Visitor gives his/her express and unequivocal consent to the processing of his/her personal data in accordance with the purpose of providing him/her with the products and services offered by IKONO and detailed in https://ikonomadrid.com/es/politica-privacidad/. Likewise, you may access this link to exercise your rights in accordance with current legislation or by sending an email to madrid@ikono.global.

For transactions carried out in Germany, the responsible entity is

IKONO ALEMANIA GmbH

Schlüterstr. 17

10625 Berlin

USt-IDNR.: DE362877641

Terms & Conditions for Group Reservations and Payment Links 

Effective Date: Monday 2nd December 2024 

These Terms & Conditions (“T&C”) apply to group reservations and purchases made with the IKONO Group and to payments processed via Adyen Payment Links. By making a reservation or completing a payment, you agree to these T&C. 

1. Group Reservation Terms 

  • Down Payment Requirement: A 50% down payment secures the timeslot but does not confirm the final guest count. 
  • If the guests are making a payment from outside of the IKONO venue country, the payment must be made in full to make the reservation a minimum of 7 days before the visit.
  • Guest Count Confirmation and Final Payment: Seven (7) working days before the event, groups must confirm final guest numbers and pay the remaining balance. 
  • Example: 
  • For a reservation of 50 guests, a 25-ticket down payment is required. 
  • If 48 guests are confirmed, 23 more tickets are purchased; if 60 are confirmed, 35 tickets are purchased. 

2. Payment Terms for Adyen Payment Links 

  • Payment Processing: Payments are securely processed through Adyen, with a unique link provided per transaction. 
  • Booking Confirmation: Upon payment of the initial 50%, You receive an email confirmation. Final tickets are issued only after the remaining balance is paid. 

3. Delivery Information 

  • Ticket Issuance: Tickets are issued after the final payment, seven days before the visit. 
  • Service Delivery Time: Confirmations are emailed within 24 hours of payment. 
  • Location-Specific Tickets: Tickets are valid only for the chosen IKONO venue and are non-transferable between locations. 

4. Privacy Policy 

IKONO collects and processes data per GDPR regulations for reservation, marketing, and service improvement. 

4.1 Data Collected 

  • Personal Information: Names, emails, phone numbers, and payment data are used to complete reservations. 
  • Guest Preferences: Accessibility or special needs provided are used to enhance guest experience. 
  • Cookies: IKONO uses cookies for analytics, advertising, and user behavior tracking, including through partners like Microsoft. See our full Privacy Policy for more. 

4.2 Data Sharing with Third Parties 

  • Payment Providers: Your payment data is shared with Adyen to secure transactions. 
  • Marketing Partners: IKONO partners with Microsoft Clarity to analyze website behavior. 

4.3 User Rights 

  • You may access, rectify, or delete your data and request limits on its processing. Contact us at dataprotection@ikono.global to exercise these rights. 

5. Refund and Cancellation Policy 

  • Refund Eligibility: Refunds are limited to the final 50% payment, if requested via written notice at least seven days prior to the visit date.
  • Late Adjustments and No-Shows: Refunds are not provided for reduced attendance after the seven-day deadline.
  • Final Number Confirmation: Final numbers are required seven days before the event. 
  • Non-Refundable Down Payment: The initial 50% payment is non-refundable. 
  • Partial Refunds: The remaining 50% is refundable if written notice is provided at least seven (7) working days before the event.
  • Cancellation Process: Email cancellations to IKONO at least seven days before the event for partial refund eligibility. Once the full 100% is paid, the payments are non-refundable.

6. Contact Information 

  • Legal Entity: IKONO XPERIENCE S.L. 
  • Email Address: [madrid@ikono.global] 
  • Phone Number: [+34680706367] 
  • Physical Address: Avda Cardenal Bueno Monreal, 50, Planta 1a, 41013, Sevilla, Spain 

By confirming a reservation or making payment, You agree to IKONO’s Terms & Conditions.